Last Updated: July 1, 2022
CALIFORNIA USE ONLY
The Site is controlled and operated by the Company from its offices in the State of California. The Company makes no representation that any of the materials or the services to which you have been given access are available or appropriate for use in other locations. Your use of or access to the Services should not be construed as the Company’s purposefully availing itself of the benefits or privilege of doing business in any state or jurisdiction other than California.
NO USE OF THE SERVICES BY PERSONS UNDER 21 PERMITTED
Our Services are intended only for persons who are 21 years or older. Any use of the Services by persons under the age of 21 is strictly prohibited.
Our Services, including our Site, are intended for a mature audience. We do not direct any of our content to children. We understand and are committed to respecting the sensitive nature of children’s privacy online. If we learn or have reason to suspect that a Site user is under the age of 13, we will promptly delete any personal information in that user’s account. Do not supply to us or disclose on the Services any personal information of any person under 13 years of age, as we do not intend to collect information from anyone under 13 or invite them to participate in the Services.
CANNABIS USE IN SOCIETY
Not everyone accepts cannabis use as permissible. For example, some employers may have anti-drug policies that disallow cannabis use.
You acknowledge that by interacting with Cali Heights Services, providing your information to Cali Heights, allowing Cali Heights to collect data about you, permitting Cali Heights to send you communications, or using Cali Heights products could imply to employers, friends, family, or others that you are a cannabis product user, which could have unwanted social, legal, employment, economic, or other impacts that could affect you, including, but not limited to, your loss of employment and that Cali Heights shall not be held liable for damages arising out of or connected with the foregoing because your use of the Services and Cali Heights products are solely at your own risk.
INFORMATION COLLECTION PRACTICES
When you visit our Services, we may collect information from or about you (“personal information”).
What Basic Information Does Cali Heights Collect?
We may ask you for certain personal information for you to access the Services, or as part of your use of the Services. Such personal information may include, but is not limited to, your name, address, date of birth, age, gender, state of residence, e-mail address, telephone number, financial data (which may include your credit card or debit card number), and other information which identifies you. If you visit one of our retail locations or request product delivery, we may also collect personal information from your government identification card when you provide it to us, including your name, address, picture, driver’s license, or other government identification card number, and any other information on your government identification card.
If you choose to register on our Site or create an account, you may be required to provide certain personal information. If you do not provide the requested personal information, you may not be able to access or use the features of the Services where such personal information is requested.
Cali Heights also makes use of third-party cookies provided by Google and other companies to help track your web surfing activity to improve the quality and flow of Cali Heights’s website.
For your privacy, Cali Heights and third-party cookies are designed to not store personally identifiable data. Cali Heights does not store personal information in cookies, nor transmit personal information to third parties via cookies.
You are free to direct your web browser to delete cookies at any time. To learn how to consult your web browser’s user instructions. Note that if you delete your cookies, you may be required to sign into Cali Heights.com again, and stored browsing preferences you selected previously may be forgotten.
IP Address and Telemetry Data
When you visit us, our Internet servers automatically collect data about your Internet Protocol address (“IP Address”), which is the network address of your computer, phone, or another computing device. When you visit our Site, we may also collect “click stream” or “telemetry” data, which is data about your web browser, the web server, and the content you are trying to access.
For example, our Site may record the referring page that linked you to us (e.g., another website or a search engine); the pages you visit on this Site; the website you visit after leaving our Site; other information about the type of web browser, computer, platform, related software and settings you are using; any search terms you have entered on this Site or a referral website; and other web usage activity and data logged by our web servers.
This information can be combined with information you have provided to us by registering as an account, for example, which will enable us to analyze and better customize your visits. We may use telemetry data for internal system administration, to help diagnose problems with our servers, for traffic analysis or e-commerce analysis of our Site, to help secure our systems, to customize our Services for you, or to determine which features of our Site are most or least effective or useful to you. Such information may also be used to gather demographic information, such as country of origin and Internet Service Provider.
We may also aggregate user information in a non-personally identifiable manner to share with advertisers, to enhance the Services, or for general business purposes.
When visiting our Site, we may also use “Clear GIFs” (aka “web beacons” or “pixel tags”) or similar technologies on our Site and/or in our communications with you. A Clear GIF is typically a one-pixel, transparent image located on a web page or in an e-mail or other type of message, which helps us to verify an individual’s viewing or receipt of a web page or message. Clear GIFs allow us to know whether you have viewed a web page prior to visiting our Site and may enable us to relate such information to other information, including your Personal Information. We use the information provided from Clear GIFs and similar
technologies to enable more accurate reporting, improve the effectiveness of our marketing, and make our Services better for our users.
We collect your location information, and we may use geolocation-based services to verify your location. For instance, knowing your location may be necessary to allow you full access to our mobile applications or certain aspects of the Services. Furthermore, for compliance reasons, some of the Services may be restricted depending on where you are located. Location information helps us connect you with a licensed retailer that services your delivery area, send you relevant content based on your location, and optimize or improves our products and services. Location data may also be collected as demographic information.
Call and Text Information
We work with third-party partners to facilitate phone calls and text messages, including communications between you and, for example, your driver (if applicable for delivery Services).
We collect information about such communications, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages.
USE OF YOUR INFORMATION
We may use your personal information for a variety of purposes, including to identify you; verify your age; process payments for you; identify your location; facilitate transactions and/or communications, including marketing communications and Services-related communications with you; register you for Cali Heights services, such as a website, mobile application, delivery, or rewards account; maintain current information about your Services usage and accounts.
Track your accumulation of redeemable rewards based on your product purchase history and Services usage; protect our Users, ourselves, our Services, and our affiliates from fraud, theft, hacking, phishing, and other unlawful activities; analyze website traffic; diagnose technical problems in our Services; comply with laws and Cali Heights’s policies; conduct website and activity tracking, including Services optimization and personalization; and, generate and study analytics related to your usage of our Services.
More specifically, we use the information we collect from you to:
– Provide the Services to you, including, but not limited to, connecting you with a licensed retailer and drivers to facilitate your legal access to Cali Heights products and facilitation of your transactions and payments.
– Support our licensed partners with information necessary for them to maintain their records in accordance with their normal business practices and applicable law.
-Identify you as a User in our system
– Comply with applicable laws
– Analyze and assess current and potential user markets
– Improve, optimize, and create new products and services
– Evaluate retailer, brand, and other third-party partnerships
– Personalize your experience with Cali Heights
– Provide customer support and assist with your access or use of the Services
– Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes
– Facilitate your communication with the driver fulfilling your order
– To engage in marketing activities with you and to assess marketing and promotional initiatives
– Detect, prevent, or mitigate fraud or any other suspicious activities
– Conduct research and development, such as by conducting voluntary User surveys or obtaining other feedback from you
– Create aggregated, de-identified, and/or anonymized data, such as for educational content
– Support ongoing efforts in cannabis legalization and social equity and justice; and/or
Identity Verification, Improvement of Services, and Cannabis Limit Enforcement
Many jurisdictions require careful verification of identity before allowing you to purchase cannabis products. When you use our Services at a physical location or in connection with the delivery, your government-issued identification card will be physically examined and electronically scanned to verify your age and your identification’s validity. Your scanned identification data may be collected, transmitted to, stored at, and analyzed by a third party outside of Cali Heights’s control, and you acknowledge that we may not be able to control any unauthorized disclosure or use by such third party of your data.
Once your data has been scanned, your name, address, identification number, photo, and other data may be retained by Cali Heights for the purpose of analyzing your use of Cali Heights’s Services, enforcing cannabis purchasing limits as required by some jurisdictions, creating an electronic profile about you to make future verifications of your identity easier and to help us customize Services and experiences for you.
We may use web cookies to maintain your web browser’s website session, track your use of our website, and store your preferences and selections. Third-party cookies from Google and other companies are also used to display promotions and advertisements relevant to you, track your website usage, and generate website usage analytics.
We collect your IP Address, location data advertised by web browsers and mobile devices, your physical address if you provide it to us, and similar location data to identify your location to provide location-based services, such as showing you Services or products available in your area, customizing in-store experiences, delivering products to you at your request, or analyzing your use of our Services. You understand that some of our Services require knowing your location in order to function properly, so if you disable the location features of your computer, phone, or browser, some of our Services may become unavailable to you.
Content You Submit
Cali Heights does not own the content you write or make. However, if you submit content, pictures, photos, videos, comments, or messages (“User Content”) through Cali Heights’s Services, including our Site, you grant Cali Heights the perpetual, irrevocable, and unrestricted right to use, display, perform, edit, transfer, sell, and publish User Content anywhere worldwide on any medium for Cali Heights’s marketing purposes without notice or compensation to you.
Disclosure of Personal Information
We may provide your information, including your personal information, to our subsidiaries, parents, affiliated companies, or subcontractors, so such parties can, among other things (a) perform services and/or process such information on our behalf, (b) use the information to offer you greater functionality and enhanced Services or related product and service opportunities, and (c) communicate these opportunities to you. When we do this, the recipients of your information are bound by contracts with us to maintain the privacy of your information.
We may share non-personal information (such as anonymous website and/or application use data) with third parties to assist them in understanding our Services, including Users’ use of our Services and the services we provide, and the success of advertisements and promotions.
We may share non-personally identifiable User data, such as aggregated gender, age, geographic, and usage data (without the inclusion of your name or other identifying information) to advertisers and other third parties for their marketing and promotional purposes.
We may share location-based information with third parties for their marketing and promotional purposes if you have allowed location-based services on your computing device, and for enabling location-based Services such as cannabis product delivery to you.
Disclosures in the Context of a Sale, Merger, Acquisition, Bankruptcy, or Reorganization
DO NOT TRACK
California’s “Do Not Track” Notice. “Do Not Track” (“DNT”) is a preference you can set in your web browser to let the sites you visit know that you do not want them collecting information about you. Our Site does not currently respond to “Do Not Track” settings. For further details regarding DNT, visit http://donottrack.us.
If you would like to opt out of information sharing, please email your request to email@example.com. Note that Cali Heights’s Site and other Services require some information gathering to function properly, and in some cases, in order to meet cannabis regulatory requirements, so Cali Heights’s Services may not be available for your use if you opt out of all information sharing.
Cali Heights’s Services have reasonable security measures in place designed to prevent accidental loss of your personal information and unauthorized access, use alteration, or disclosure of the information that we obtain from you. Such measures include, but are not limited to, access controls, monitoring, and the utilization of encryption to securely transmit sensitive information. Please keep in mind, however, that whenever you disclose personal information online or at any store, there is a risk that third parties may intercept and use that information.
Cali Heights strives to protect your personal information and privacy, but we cannot guarantee the security of any information you disclose. By using the Services, you expressly acknowledge and agree that we do not guarantee the security of any data provided to or received by us through the Services and that any personal information, general information, or other data or information received from you to us is provided to us at your own risk, which you expressly assume.
If personal information is compromised as a result of a breach of security, Cali Heights will promptly notify those persons whose personal information has been compromised in accordance with the notification procedures set forth in this Policy, or as otherwise required by applicable law.
In the event the breach involves your online account credentials, we will provide notification in electronic form and direct you to promptly change your password and security question, as applicable, or to take other appropriate steps to protect the online account as well as any other online accounts for which you use the same credentials or security question and answer. You consent to our use of e-mail as a means of such notification.
Our Site may contain links to other websites. If you choose to visit other websites, we are not responsible for the privacy practices or content of those other websites, and it is your responsibility to review the privacy policies at those websites to confirm that you understand and agree with their policies.
RIGHTS TO OPT-IN / OPT-OUT
You have the right to “opt-in” and/or “opt-out” of certain uses of your personal information. For example, you may have the opportunity to select whether you would like to receive correspondence from us for marketing purposes, and how your information may be shared with third parties.
You will have the opportunity to opt out of our promotional e-mails by clicking the “opt-out” or “unsubscribe” link in the e-mail you receive. You can also request this by sending an e-mail to firstname.lastname@example.org. Please understand that if you opt out of receiving promotional correspondence from us, we may still contact you in connection with your relationship, activities, transactions, and communications with us.
RIGHTS TO ACCESS AND CONTROL YOUR INFORMATION AND YOUR CHOICES
Depending on your jurisdiction, you may have choices about how your data is collected, used, and shared. You may be able to:
– Ask us to erase or delete some of your personal information in our possession (e.g., if it is no longer necessary for security, anti-fraud, compliance, or other obligations outlined in this Policy).
– Edit some of your personal information through your account on our website. You can also ask us to change, update, or fix your Services-related data in certain cases, particularly if it is inaccurate.
– Ask us to stop using your personal information (e.g., if Cali Heights has no legal right to keep using it) or to limit our use of it (e.g., if your data is inaccurate or unlawfully held).
– Ask us for a copy of your personal information.
You may contact us at email@example.com and we will consider your requests in accordance with applicable laws. In some cases, we may not be able to fulfill your request if it violates applicable laws or Cali Heights’s policies. To protect your privacy and security, we take reasonable steps (such as checking your state-issued government I.D. card or requesting a password) to verify your identity before granting you profile access or making corrections. You are responsible for always maintaining the secrecy of your password and account information. Note that opting out, or asking that your data be deleted, may disable your access to some or all Services.
Information you have shared with others (e.g., emails, comments, posted reviews, group posts) will remain stored and visible after you closed your account or deleted the information from your own profile, and we do not control the data that other account Users may have copied from comments, reviews and/or group posts available in the Services. Content associated with closed accounts will show an unknown user as the source.
PRIVACY RIGHTS FOR CALIFORNIA RESIDENTS
California’s “Shine the Light” Law
California Civil Code Section 1798.83, also known as California’s “Shine the Light” law, allows individual California resident customers who have provided their personal information to us in obtaining products or services for personal, family, or household use to request information about our disclosure of certain categories of personal information to third parties for their direct marketing purposes.
Such requests must be submitted to us by contacting us in accordance with the “Contact Us” section below. Within thirty (30) days of receiving an express written request, we will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding year, along with the names and addresses of those third parties. This request may be made no more than once per calendar year. We reserve the right not to respond to requests submitted in ways other than those specified above.
California Consumer Privacy Act (CCPA) Disclosures
The California Consumer Privacy Act of 2018 (“CCPA”) requires us to provide additional privacy-related information to residents of California.
The section titled “Information Collection Practices” above lists the categories of personal information we have collected about California residents in the preceding 12 months. These categories of personal information correspond with the following categories of personal information provided under the CCPA:
– Identifiers include name, address, date of birth, age, gender, state of residence, e-mail address, telephone number, driver’s license or other government identification card information, User account information, and IP address.
– Commercial information including financial data (which may include your credit card or debit card number), and other information required to purchase our products and Services.
– Internet or other electronic network activity information, including click stream or telemetry data or location data about your devices, browsers, and online behavior.
– Other personal information, including content you submit; audiovisual footage and images that we capture from our security cameras inside and around our retail locations; information about products or services purchased, obtained, or considered; and
– Other purchasing or consuming histories or tendencies, and inferences are drawn from any of the information identified above reflecting your preferences and characteristics.
Consistent with the section titled “Information Collection Practices” above, personal information is provided directly by you (or by the devices you use) when you use our Services. The section titled “Use of Your Information” above lists the business and commercial purposes for which we collect California residents’ personal information. As described above in the section titled “Information Sharing,” we also share and/or disclose your personal information as follows:
– Sharing your personal information for business purposes. We may share the following categories of your personal information with subsidiaries, affiliated companies, subcontractors, service providers, third parties, public or government (including enforcement) authorities, creditors, and successors for our business purposes: government-issued identification card content; cannabis purchase histories; website preferences; debit or credit card details; and contact information such as name, phone number, and email address. As described above, examples of business purposes include sending marketing messages to you, executing payment transactions, delivering products to you, registering your accounts, analyzing your purchasing histories, and maintaining and enhancing our Services.
– Sharing your personal information for commercial or other purposes. We may share the following categories of your personal information with third parties, subsidiaries, and affiliated companies in a manner that constitutes a “sale” under California law: government-issued identification card content; cannabis purchase histories; website preferences; debit or credit card details; and, contact information such as name, phone number, and email address.
This information may be shared for the purposes of sending marketing messages, executing payment transactions, registering accounts, analyzing purchasing histories, executing product deliveries to you, and maintaining and enhancing our Services. Note that for the purposes of this paragraph, “sale” refers to any exchange of value, however, while an affiliate may gain value (in the form of knowledge) from analyzing the purchasing habits of customers (therefore constituting a “sale” under California law), Cali Heights does not sell your personal information to others for money.
California Residents’ Privacy Rights
Subject to certain exceptions and qualifications, as a California resident you have the right to: (i) request access to your personal information; (ii) request deletion of your personal information; (iii) request information about the personal information about you that we have “sold” (as such term is defined under California law) to third parties within the past 12 months; and (iv) opt-out of the “sale” of your personal information, as detailed above.
– Do not sell my information. To opt-out of the “sale” of your personal information as described in this section, email your request to firstname.lastname@example.org.
– Exercising other California consumer rights. Should you wish to request the exercise of your other rights as detailed above regarding your personal information, and to the extent allowed by applicable law, please contact us as outlined in the “Contact Us” section below. Note that we may need to take certain steps before executing any rights, including verifying your identity. Please indicate in your request that you are a California resident making a “California privacy rights” inquiry.
ACCESS NOTICE IN ALTERNATIVE FORMATS
Individuals who need assistance accessing this Policy in an alternative format can do so by contacting Cali Heights as described in the Contact Us section below.
If any part of this Policy is found by a court to be invalid, illegal, or unenforceable, the rest of the Policy will remain in effect.
If you have any questions about the Policy, our practices related to our Site, or if you would like to make a privacy-related request, please contact us at:
Attn: Website Administrator
© Cali Heights 2022. ALL RIGHTS RESERVED|LICENSE NO.C11-0001593-LIC C12-0000381-LIC